Overview
This article explains how to activate Timeline Online using your Timeline account. Timeline Online is activated using Login with Email. There is no product key to enter. Log in with the email address your license was assigned to and you're ready to go.
To help avoid activation issues, confirm the following before getting started:
- You are logging in with the exact email address your license was assigned to
- You have been assigned a license
Most activation questions are resolved by checking these two items first. See the Account Activation Troubleshooting & FAQ if you need additional help.
Use this guide to find the section that applies to your role.
A) Understanding User Roles
B) Confirm Your Credentials
C) Activation for Individual Users
D) Activation for Multi-User Accounts
E) Accepting a License Invite
A) Understanding User Roles
End User: Logs in with the email the license was assigned to, which activates access to the web app's premium features.
Workspace Admin: Assigns licenses and manages who has access. Can confirm which email a license was assigned to and resend an invitation if needed.
Billing Owner: Oversees the subscription and billing details. In some organizations, this person also assigns licenses. In others, billing and license management are handled separately.
Reseller: An individual or company that places orders for Timeline Online subscriptions on behalf of clients.
If you are unsure which role applies to you, connect with the person who handles licenses or billing for your team. You can also contact support@officetimeline.com and we will help guide you to the right next step. Learn more about user roles in the Timeline Online subscription roles and permissions article.
B) Confirm Your Credentials
Your Timeline Online subscription is linked to a specific email address.
To log in successfully, use the exact email address assigned to you by your Workspace Admin. This is the most common reason login does not work.
Logging in with an alias instead of the assigned email can prevent access to your paid license.
Example
Assigned to: firstname.lastname@company.com
Logged in with: flastname@company.com
Even if both emails reach the same inbox, they are treated as different email addresses.
C) Activation for Individual Users
If you're activating Timeline Online for yourself, log in to your account. Once logged in, your subscription automatically activates and unlocks your premium features.
Step 1: Go to Timeline Online
Navigate to lucensoftware.com and click Log In, or go directly to app.lucensoftware.com.
Step 2: Enter Your Timeline Account Credentials
When prompted, enter the email and password associated with your Timeline account.
If you don't have an account yet, select Create Account to register. You will be prompted to confirm your email address with a verification code before completing login.
Step 3: Confirm Activation and Begin Creating Timelines
After logging in, Timeline Online will automatically verify your subscription and unlock your premium features.
D) Activation for Multi-User Accounts
For teams with shared subscriptions, license management is handled in the Account Center. Workspace Admins assign licenses to users, and each user activates their subscription by logging in to the web app.
Workspace Admins
Step 1: Log In to the Account Center
Visit lucensoftware.com and log in using your Workspace Admin or Billing Owner credentials. Navigate to the Account Center.
In the left navigation, go to Admin > Subscriptions and select the subscription you want to manage.
Step 2: Assign Licenses to Users
Go to the Seats tab. Click Manually to open the Assign users manually modal. Enter a user's email address and click Assign users.
You can view and manage assigned users from this tab, including their name, activation status, and last active date.
To import users in bulk, use the CSV import option on the same tab.
Step 3: Unassign or Reassign Licenses
To free up a license, find the user in the Seats tab and click Unassign.
You can then assign that license to another user from the same page.
E) Accepting a License Invite
Step 1: Accept Your License
You'll receive an email invitation from Timeline. Follow the link in the email to confirm your license assignment.
Step 2: Log In to Timeline Online
Navigate to lucensoftware.com or go directly to app.lucensoftware.com and click Log In. Use the same email address your Workspace Admin assigned to you.
If you don't yet have an account, click Create Account and follow the prompts to set up your account with the assigned email address.