Overview
This article explains how to turn off auto-renewal for your Timeline Online subscription. Auto-renewal is on by default. To turn it off, you will cancel your subscription through the Account Center. Cancelling does not end access immediately; your subscription stays active until the expiry date, and auto-renewal is turned off so it will not charge you again.
Only Billing Owners can cancel a subscription.
Steps
Step 1: Go to the Manage Tab
Visit lucensoftware.com and log in with your Billing Owner credentials.
In the left navigation, go to Admin > Subscriptions and select your subscription. Click the Manage tab.
Step 2: Click Cancel Subscription
At the bottom of the Manage tab, click Cancel subscription.
Step 3: Select a Reason and Continue
In the Cancel subscription dialog, select the reason that best describes your situation and click Continue.
Step 4: Review and Confirm
Review what will happen after cancellation:
- Access continues until your expiry date
- Auto-renewal is turned off immediately
- No additional charges will be applied
Click I understand, continue to confirm.
Your subscription will remain active until the expiry date. Auto-renewal is now off, and your subscription will not renew.
Reactivating Your Subscription
If you change your mind before the expiry date, you can reactivate from the Account Center. Go to Admin > Subscriptions, select your subscription, click the Manage tab, and click Reactivate subscription.
