Skip to content
  • There are no suggestions because the search field is empty.

How to purchase a subscription

Overview

There are a few ways to place an order for Lucen Timeline. This article covers the most common scenarios and the steps to complete each one. Keep in mind that some actions are only available to Billing Owners. Please see Subscription Roles for more information.

A) Purchase a new subscription
B) Renew a subscription
C) Add seats to a subscription
D) Upgrade your plan

A) Purchase a new subscription

  1. Go to lucensoftware.com and navigate to the purchase page.
  2. Choose your plan: Expert, Plus, or Lite. Click Buy to add it to your cart.

  3. Log in or create an account to continue.
  4. You will now see your cart in the right-panel of the Account Center. Click Continue to checkout when ready.

  5. Fill in your Account and Billing Details including Payment Details. Click Pay to complete your order.

  6. After your order is confirmed, you will receive an email with your invoice and activation instructions.

You can assign a user to be a Workspace Admin while checking out. See details regarding account roles and permissions.

B) Renew a subscription

  1. Sign in to the Account Center at lucensoftware.com with your Billing Owner credentials.
  2. From the left menu, go to Admin, then Subscriptions.

  3. Locate the subscription you want to renew and click Renew Now.

  4. Review the renewal details and confirm to complete the order.

Subscriptions become available for renewal 30 days before the renewal date. Subscriptions with auto-renewal enabled will renew automatically before the expiration date. No action is needed unless you want to renew manually or early.

C) Add seats to a subscription

  1. Sign in to the Account Center at lucensoftware.com with your Billing Owner credentials.
  2. From the left menu, go to Admin, then Subscriptions, and select the subscription.

  3. Click the Manage tab, then select Upgrade.

  4. Enter the number of seats you want to add and click Review changes.

  5. Confirm the order. The additional seats will be available immediately.



D) Upgrade your plan

  1. Sign in to the Account Center at lucensoftware.com with your Billing Owner credentials.
  2. From the left menu, go to Admin, then Subscriptions, and select the subscription.


  3. Click the Manage tab, then select Upgrade.

  4. Choose your new plan and click Review changes.

  5. Confirm the upgrade to complete the purchase.